Information collected by MaxECM
We collect information from you when you contact us for more information regarding our services or register on our site for our support forums, subscribe to our newsletter or webinar series, participate in an online forum, blog, or voluntary survey, download content or fill out a form. We may collect all or some of the following information: first name, last name, email address, phone number, company name, title, department, country and/or industry. Alternatively, you may visit our site anonymously. Any data we request that is not required will be specified as voluntary or optional. We may also collect information when you ask to be included in an email or other mailing list.
Personal Information refers to any information relating to an identified or identifiable natural person ('data subject'); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If your Personal Information changes, to request removal of your personal information from our blog or community forum, or if you no longer desire our service, you may correct, update, amend, delete/deactivate it by emailing our Customer Support at firstname.lastname@example.org. We will respond to your request to access within 30 days. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We may provide you the opportunity to participate in surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information such as name, email, and phone number, and demographic information such as job title, location, industry, and company size.
We use this information to send notice(s) to contest winners, award prizes, monitor site traffic, personalize the site, send participants email newsletter(s), and better understand our customers and prospects. We may use a third party service provider to conduct these surveys; that company will be prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
Use of Personal Information by MaxECM
Any of the information we collect may be used:
To administer your account and facilitate your transactions
To respond to customer service requests
To send periodic emails when you have requested to receive them. (The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.)
To provide you the MaxECM services you have requested
To improve our websites. (We continually strive to improve our website offerings based on the information and feedback we receive from you.)
To personalize your experience. (Your information helps us to better respond to your individual needs.)
You have the right to access your Personal Information. We provide you the opportunity to "opt-out" of having your information used for certain purposes or to unsubscribe from receiving future emails, when we ask for the information. If you no longer wish to receive emails, our newsletter and other promotional communications, you may opt-out of receiving them by emailing us at email@example.com.
How MaxECM protects your information
The security of your Personal Information is important to us. We implement a variety of security measures to maintain the safety of your Personal Information when you submit a request, or otherwise provide us with your personal information. These security measures include: password protected directories and databases to safeguard your information and PCI Scanning to actively protect our servers from hackers and other vulnerabilities. However, since the Internet is not a 100% secure environment, we cannot ensure nor warrant the security of any information you transmit to MaxECM. Please contact us at firstname.lastname@example.org with questions regarding our security measures. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications at all times.
If you wish to disable cookies, your web browser can be configured to refuse them. These links provide specific instructions on how to disable cookies in your browser: Mozilla, Chrome and Internet Explorer.
We use clear gifs to better manage content on our site by informing us what content is effective. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customer's Personal Information. Our integrated third party service providers use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
As is true of most web sites, we use third party tracking-utility partners to gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data. We use this information to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
Social media features and widgets
Where strictly necessary. These cookies and other technologies are essential in order to enable the Services to provide the feature you have requested, such as remembering you have logged in.
For functionality. These cookies and similar technologies remember choices you make such as language or search parameters. We use these cookies to provide you with an experience more appropriate with your selections and to make your use of the Services more tailored.
For statistics and analytics. These cookies and similar technologies collect information on how users interact with the Services and enable us to improve how the Services operate. For example, we use Google Analytics cookies to help us understand how visitors arrive at and browse our products and websites to identify areas for improvement such as navigation, user experience, and marketing campaigns.
Social media cookies. These cookies are used when you share information using a social media sharing button or “like” button on our websites or you link your account or engage with our content on or through a social media site. The social network will record that you have done this. This information may be linked to targeting/advertising activities.
Marketing Cookies. These cookies collect information about your browsing habits These are cookies used to help companies understand how users interact with their websites, and sometimes to provide targeted ads. We do not use any marketing cookies.
How can you opt-out?
Third parties with whom MaxECM shares personal information
Third party links
While we continue to seek to protect the integrity of our own site, you should contact these sites directly if you have any questions about the use of the information that they collect.
Children's online privacy protection act compliance
The Children's Online Privacy Protection Act ("COPPA") took effect on April 21, 2000, and imposes certain requirements on web sites directed toward children under the age of 13 that collection information on those children, or on web sites that know they are collecting personally identifiable information on children under the age of 13. We are in compliance with the requirements of COPPA and we do not knowingly collect any information from anyone under the age of 13. Our website, products and services are all directed to people who are at least 13 years old or older. If we find that we have collected information from a child under age 13, we will delete that information immediately.
Terms and conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.maxecm.com/terms-and-conditions.
Contacting MaxECM about privacy questions or comments
MaxECM Privacy Coordinator
Please also contact the MaxECM Privacy Coordinator to request access to, a change to, or deletion of the Personal Information we store.
Please contact MaxECM as specified above to address any complaints regarding MaxECM’s handling of Personal Information. MaxECM will take steps to remedy any issues arising out of a failure to comply with the Privacy Shield Principles. If the complaint cannot be resolved through MaxECM’s internal processes, it will be referred to Judicial Arbitration and Mediation Services, Inc., (JAMS) under the JAMS International Mediation Rules, which are accessible on the JAMS website at www.jamsadr.com/rules-international-rules. JAMS mediation may also be commenced as provided for in the JAMS International Mediation Rules. You may also submit a claim directly to JAMS through the following site, which is maintained by JAMS: https://www.jamsadr.com/global-reach/file-an-eu-us-privacy-shield-or-safe-harbor-claim. Finally, you will also have the possibility to invoke binding arbitration under certain conditions.
Privacy Shield Principles
Federal Trade Commission Fair
California Online Privacy Protection Act
Children's Online Privacy Protection Act
Controlling the Assault of Non-Solicited Pornography and Marketing Act
GDPR - General Data Protection Regulation
Notice to End Users
Our services and products are intended for use by businesses. Where the Services are made available to you through an organization (e.g. your employer), that organization is the administrator of the Services, is responsible for the accounts, and ultimately for your use of the Services. In such circumstances, the only Personal Information held in the Services for most end users will be the user's name and email address at the organization’s domain name. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization's policies. We are not responsible for the privacy or security practices of an administrator's organization, which may be different than this policy.
Updates to this notice