Privacy Policy

MaxECM Solutions LLC ("MaxECM", "we" or "us") is committed to protecting our users' privacy. We believe it is important that you fully understand the terms and conditions under which we use the information we gather from you through the use of our Web Sites (maxecm.com and related services). Please read this Privacy Policy carefully to understand how we will use and protect your personal information.

This Privacy Policy covers our collection, use and disclosure of information we collect through our Web Sites.

Your Consent

By using our Web Sites, you consent to this Privacy Policy and our Terms and Conditions.

Information collected by MaxECM

We collect information from you when you contact us for more information regarding our services or register on our site for our support forums, subscribe to our newsletter or webinar series, participate in an online forum, blog, or voluntary survey, download content or fill out a form. We may collect all or some of the following information: first name, last name, email address, phone number, company name, title, department, country and/or industry. Alternatively, you may visit our site anonymously. Any data we request that is not required will be specified as voluntary or optional. We may also collect information when you ask to be included in an email or other mailing list.

Personal Information

Personal Information refers to any information relating to an identified or identifiable natural person ('data subject'); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If your Personal Information changes, to request removal of your personal information from our blog or community forum, or if you no longer desire our service, you may correct, update, amend, delete/deactivate it by emailing our Customer Support at info@maxecm.com. We will respond to your request to access within 30 days. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Surveys

We may provide you the opportunity to participate in surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information such as name, email, and phone number, and demographic information such as job title, location, industry, and company size.

We use this information to send notice(s) to contest winners, award prizes, monitor site traffic, personalize the site, send participants email newsletter(s), and better understand our customers and prospects. We may use a third party service provider to conduct these surveys; that company will be prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

 

Use of Personal Information by MaxECM

Any of the information we collect may be used:

  • To administer your account and facilitate your transactions

  • To respond to customer service requests

  • To send periodic emails when you have requested to receive them. (The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.)

  • To provide you the MaxECM services you have requested

  • To improve our websites. (We continually strive to improve our website offerings based on the information and feedback we receive from you.)

  • To personalize your experience. (Your information helps us to better respond to your individual needs.)

 

Access/Choice/Opt-Out

You have the right to access your Personal Information.  We provide you the opportunity to "opt-out" of having your information used for certain purposes or to unsubscribe from receiving future emails, when we ask for the information. If you no longer wish to receive emails, our newsletter and other promotional communications, you may opt-out of receiving them by emailing us at info@maxecm.com.

How MaxECM protects your information

The security of your Personal Information is important to us. We implement a variety of security measures to maintain the safety of your Personal Information when you submit a request, or otherwise provide us with your personal information. These security measures include: password protected directories and databases to safeguard your information and PCI Scanning to actively protect our servers from hackers and other vulnerabilities. However, since the Internet is not a 100% secure environment, we cannot ensure nor warrant the security of any information you transmit to MaxECM. Please contact us at info@maxecm.com with questions regarding our security measures. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications at all times.

Use of cookies and other tracking technologies

​Cookies

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies that allow us to recognize your browser and capture and store certain information to provide you with secure access to the data and documents you are entitled to view. We have control over these cookies and they underlie our Privacy Policy. In order to be effective, we link the information we store in cookies to your user ID (email address. Our service providers only use cookies that are not tied to Personal Information. The use of cookies by our service providers is not covered by our privacy statement. We do not have access or control over these cookies.

If you wish to disable cookies, your web browser can be configured to refuse them. These links provide specific instructions on how to disable cookies in your browser: Mozilla, Chrome and Internet Explorer.

 

Clear gifs

We use clear gifs to better manage content on our site by informing us what content is effective. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customer's Personal Information. Our integrated third party service providers use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

Log files

As is true of most web sites, we use third party tracking-utility partners to gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data. We use this information to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

Social media features and widgets

Our Web Site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

How do we use cookies?

  • Where strictly necessary. These cookies and other technologies are essential in order to enable the Services to provide the feature you have requested, such as remembering you have logged in.

  • For functionality. These cookies and similar technologies remember choices you make such as language or search parameters. We use these cookies to provide you with an experience more appropriate with your selections and to make your use of the Services more tailored.

  • For statistics and analytics. These cookies and similar technologies collect information on how users interact with the Services and enable us to improve how the Services operate. For example, we use Google Analytics cookies to help us understand how visitors arrive at and browse our products and websites to identify areas for improvement such as navigation, user experience, and marketing campaigns.

  • Social media cookies. These cookies are used when you share information using a social media sharing button or “like” button on our websites or you link your account or engage with our content on or through a social media site. The social network will record that you have done this. This information may be linked to targeting/advertising activities.

  • Marketing Cookies. These cookies collect information about your browsing habits These are cookies used to help companies understand how users interact with their websites, and sometimes to provide targeted ads. We do not use any marketing cookies.

How can you opt-out?

To opt-out of our use of cookies, you can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services. You will not be able to opt-out of any cookies or other technologies that are “strictly necessary” for the Services. You may be able to opt out of receiving personalized advertisements as described in the Privacy Policy.

Third parties with whom MaxECM shares personal information

Transfers to subsequent third parties are covered by the provisions in this Privacy Policy regarding notice and choice and are subject to the service agreements with our service providers and clients. We do not sell, trade, or otherwise transfer the Personal Information you provide to outside parties. This does not include trusted third parties who assist us in operating our websites, conducting our business, or providing services to you, so long as those parties agree to keep this information confidential and restrict its use to providing services to us. We are responsible for ensuring these trusted third parties’ compliance with the Privacy Shield Principles. In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, MaxECM is potentially liable. Like any company, we may be required to disclose Personal Information in response to lawful request by public authorities. We may also release your Personal Information when we believe release is required to comply with the law (such as to comply with a subpoena, or similar legal process), enforce our site policies, or protect ours or others' rights, property, or safety. If MaxECM is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web Site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Third party links

Other sites accessible through our Web Site have their own privacy policies and data collection use and disclosure practices. Occasionally, at our discretion, we may include or offer third party products or services on our Web Site as well as provide links to sites that are owned and operated by these third party providers. Please consult each site's privacy policy, as the information practices of these third party sites are not covered by our Privacy Policy. We cannot control their collection of information, and therefore have no responsibility or liability for the content and activities of these linked sites.

While we continue to seek to protect the integrity of our own site, you should contact these sites directly if you have any questions about the use of the information that they collect.

Children's online privacy protection act compliance

The Children's Online Privacy Protection Act ("COPPA") took effect on April 21, 2000, and imposes certain requirements on web sites directed toward children under the age of 13 that collection information on those children, or on web sites that know they are collecting personally identifiable information on children under the age of 13. We are in compliance with the requirements of COPPA and we do not knowingly collect any information from anyone under the age of 13. Our website, products and services are all directed to people who are at least 13 years old or older. If we find that we have collected information from a child under age 13, we will delete that information immediately.

 

Terms and conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.maxecm.com/terms-and-conditions.

Changes to MaxECM's privacy policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date at the top of this page. Policy changes will apply only to information collected after the date of the change. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices before proceeding to use our Web Sites. The English version of this policy shall govern in the event of any conflict or substantive translation changes into a non-English language.

Contacting MaxECM about privacy questions or comments

If you have concerns regarding this Privacy Policy, first contact the MaxECM Privacy Coordinator by sendinging written correspondence to:

MaxECM Privacy Coordinator
info@maxecm.com
(415) 295-6135

Please also contact the MaxECM Privacy Coordinator to request access to, a change to, or deletion of the Personal Information we store. 

Please contact MaxECM as specified above to address any complaints regarding MaxECM’s handling of Personal Information. MaxECM will take steps to remedy any issues arising out of a failure to comply with the Privacy Shield Principles. If the complaint cannot be resolved through MaxECM’s internal processes, it will be referred to Judicial Arbitration and Mediation Services, Inc., (JAMS) under the JAMS International Mediation Rules, which are accessible on the JAMS website at www.jamsadr.com/rules-international-rules. JAMS mediation may also be commenced as provided for in the JAMS International Mediation Rules. You may also submit a claim directly to JAMS through the following site, which is maintained by JAMS: https://www.jamsadr.com/global-reach/file-an-eu-us-privacy-shield-or-safe-harbor-claim. Finally, you will also have the possibility to invoke binding arbitration under certain conditions.

Privacy policy customer pledge

We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the following important privacy laws and initiatives:

  • Privacy Shield Principles

  • Federal Trade Commission Fair

  • California Online Privacy Protection Act

  • Children's Online Privacy Protection Act

  • Privacy Alliance

  • Controlling the Assault of Non-Solicited Pornography and Marketing Act

  • GDPR - General Data Protection Regulation

Notice to End Users

Our services and products are intended for use by businesses. Where the Services are made available to you through an organization (e.g. your employer), that organization is the administrator of the Services, is responsible for the accounts, and ultimately for your use of the Services. In such circumstances, the only Personal Information held in the Services for most end users will be the user's name and email address at the organization’s domain name. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization's policies. We are not responsible for the privacy or security practices of an administrator's organization, which may be different than this policy.

Updates to this notice

This Privacy Policy Notice may be updated from time to time. If we make any changes, we will notify you by revising the "effective starting" date at the top of this notice. Please contact your organization or refer to your administrator’s organizational policies for more information.